Privacy policy

Privacy Policy 🐾

Last updated: 20 September 2026

We only ask for the information we need to run Arya's Prezzies, look after your order and keep the shop working properly.

What information might we collect?

Depending on how you use the website, this can include:

  • your name;
  • email address and telephone number;
  • billing and delivery address;
  • your order details;
  • personalisation details you ask us to add to a product;
  • information about payments, refunds, returns and deliveries;
  • messages you send us;
  • account details if you choose to create an account;
  • browser, device and IP information;
  • information about how you use the website; and
  • your cookie and marketing choices.

Payment information is handled securely through Shopify and the payment services used at checkout. We do not need to see or store your full card details ourselves.

Why do we need it?

We may use your information to:

  • process and complete your order;
  • create personalised or made to order products;
  • take payment and issue refunds;
  • arrange delivery and returns;
  • answer questions and help with your order;
  • manage your account where applicable;
  • help keep the website secure;
  • prevent fraud or misuse;
  • keep the records we're required to keep;
  • understand how the shop is being used; and
  • send marketing where you've agreed to receive it.

Personalised prezzies

If you order something personalised, we'll need to use the name, wording or other details you provide to make your item.

Please only include the information needed for the personalisation and avoid adding anything sensitive or confidential to personalisation boxes or order notes.

The information needed to create and deliver your order may be shared with the services involved in completing it.

Who might receive your information?

We do not sell your personal information.

We may need to share limited information with services that help Arya's Prezzies operate, such as:

  • Shopify;
  • payment services;
  • delivery services;
  • services used to prepare or complete orders;
  • website, IT and security services;
  • marketing services where applicable; and
  • professional advisers or authorities where we're required to provide information.

Only the information reasonably needed for the particular job should be shared.

Shopify

Arya's Prezzies is powered by Shopify, which provides the platform used for our website, checkout and order processing.

Some information handled through Shopify and the services it uses may be processed outside the UK. Where required, appropriate protections are used for those transfers.

Cookies 🍪

Our website uses cookies and similar technology to help the shop work, remember preferences and understand how people use the site.

Where permission is needed for optional cookies, you can choose whether to accept them through the cookie controls on the website.

Emails from Arya's Prezzies

If you choose to hear from us, we may occasionally send emails about new prezzies, offers and shop news. 🐾

You can unsubscribe at any time using the link in a marketing email or by emailing contact@aryasprezzies.co.uk.

Even if you unsubscribe from marketing, we may still need to contact you about an order or enquiry.

How long do we keep information?

We only keep personal information for as long as we reasonably need it.

Some order and payment records may need to be kept for accounting, tax, customer service or other record-keeping purposes.

Personalisation details may also remain as part of an order record where there's a reason to keep them.

Keeping your information safe

We take sensible steps to protect the personal information used to run Arya's Prezzies.

Please avoid sending unnecessary sensitive information through messages, personalisation fields or order notes.

Your information

You can contact us if you want to ask what personal information we hold about you, correct something that's wrong, or ask us about deleting or changing information where applicable.

You can also ask questions about how your information is being used or change your marketing preferences.

We may need to confirm who you are before providing or changing personal information, simply to make sure we don't hand somebody's details to the wrong hooman.

If you're worried about your information

Please contact us first if you have a concern and we'll do our best to help.

You can also contact the Information Commissioner's Office (ICO), which is the UK's data protection regulator.

Links to other websites

If we link to another website, that website will have its own privacy practices and policies. It's worth checking them before providing personal information there.

Changes to this page

We may update this Privacy Policy from time to time if the shop, the services we use or privacy requirements change. The latest version will always appear here with the date it was updated.

Need a paw? 🐾

For privacy questions or help with your information, email contact@aryasprezzies.co.uk.

You'll reach a real person. Arya has been removed from data protection duties after insisting that customer records should be organised by biscuit preference.