Shipping policy

Shipping & Delivery 🐾

Last updated: 20 September 2026

Waiting for a prezzie can feel like forever, especially when there's a dog convinced every parcel arriving at the door belongs to them.

Where do we deliver?

Arya's Prezzies currently delivers within the United Kingdom only.

We don't currently offer international delivery.

How much is delivery?

Standard UK delivery is £2.99.

Spend £25+ and UK delivery is FREE. 🎉

The delivery charge that applies to your order will always be shown at checkout before you pay.

When will my prezzie be dispatched?

Most standard items are dispatched within 1–3 working days.

Some products, including personalised and made to order prezzies, need a little longer before they're ready to leave us.

Where a product has a different preparation or dispatch time, you'll find it on the individual product page.

Orders placed at weekends or on UK bank holidays may not begin processing until the next working day.

Personalised prezzies

Some of our products are personalised with a name, message or other details chosen by you.

Preparation times can vary, so please check the individual product page for the dispatch time that applies.

Please double check names, spelling and personalisation details before ordering. If you notice a mistake afterwards, contact us as quickly as possible and we'll do our best to help.

Made to order prezzies

Some Arya's Prezzies products are made after you place your order, including some of our own designs.

Selected made to order products take around 2–5 working days to be created and prepared before dispatch.

Please remember that preparation time happens before the parcel begins its journey to you.

Why has only part of my order arrived?

If you've ordered more than one item, your prezzies may occasionally arrive in separate parcels.

So don't panic if one arrives before the others. 🐶 The rest may simply be travelling separately.

You won't be charged another delivery fee after checkout just because an order arrives in more than one parcel.

How long does delivery take?

Delivery time can vary depending on the product and the UK delivery service being used.

Any delivery timeframe shown on our website is an estimate rather than a guaranteed delivery date, unless we've specifically agreed otherwise with you.

For personalised and made to order products, remember to allow for the preparation time shown on the product page before delivery begins.

Tracked delivery

All UK orders are sent using a tracked delivery service.

Tracking information will be provided once your parcel has been dispatched.

If your order is sent in more than one parcel, you may receive separate tracking details for each one.

Check that address! 🏠

Please make sure your delivery address is complete and correct before placing your order.

If you spot a mistake, email us at contact@aryasprezzies.co.uk as soon as possible.

We'll do our best to help, but once an order has entered preparation or has already been dispatched, changing the address may no longer be possible.

My parcel is taking longer than expected

Most parcels behave themselves. Occasionally one decides to go on an adventure. 🐾

Delays can happen because of severe weather, transport disruption, busy periods or other unexpected circumstances.

If your estimated delivery time has passed, check your tracking first. It's also worth checking whether the parcel has been left in a safe place, with a neighbour or at a collection point.

If you still can't find it, email contact@aryasprezzies.co.uk with your order number and we'll investigate.

Something arrived damaged or wrong?

Oh no! 🐾 If something arrives damaged, faulty, incomplete or you've received the wrong item, please contact us as soon as possible.

Email contact@aryasprezzies.co.uk with your order number and tell us what's happened.

We may ask for a few photographs of the item and packaging so we can see what's gone wrong and get it sorted.

Failed deliveries

If your parcel can't be delivered, the delivery service may try again, leave instructions or take it to a collection point.

Please follow any instructions provided with the delivery attempt.

If the parcel is eventually returned, contact us and we'll let you know what happens next.

Need a paw? 🐾

If you have a delivery question or something doesn't look right, email contact@aryasprezzies.co.uk.

Include your order number if you have one and we'll take it from there.