Refund policy
Returns & Refunds 🐾
Last updated: 20 September 2026
We hope you love your prezzies, but if something isn't quite right, just get in touch and we'll help you sort it.
Changed your mind?
For most items bought online, you can let us know within 14 days of receiving your order if you've changed your mind.
Once you've told us, you'll then have a further 14 days to send the item back.
Please contact us before returning anything so we can give you the correct return details.
For change of mind returns, you'll normally need to cover the return postage yourself.
Made to order prezzies
Some Arya's Prezzies products are made after you place your order, including some of our own designs.
Made to order does not automatically mean non-returnable.
If the item is a standard product and hasn't been personalised especially for you, normal cancellation rights will still apply where required.
Personalised prezzies
Some products are made especially for you using a name, message or other personalisation you choose.
Because these items are created specifically for you, they usually can't be returned simply because you've changed your mind.
Please check names, wording, spelling and personalisation details carefully before placing your order.
If you spot a mistake after ordering, contact us as quickly as possible. We'll always do our best to help, but once personalisation has started we may not be able to change or cancel the order.
Something arrived damaged, faulty or wrong?
Oh no 🐾 Please email us as soon as you can at contact@aryasprezzies.co.uk.
Please include your order number and a quick explanation of what's gone wrong. We may ask for a few photographs of the item and packaging so we can see exactly what has happened.
If your item is faulty, damaged, not as described or you've received the wrong product, we'll sort the appropriate remedy.
If a return is needed because something has gone wrong with the order, you won't be expected to pay the necessary return postage.
Items that can't usually be returned for change of mind
- Personalised items or goods made to your specifications.
- Items that deteriorate or expire quickly.
- Sealed hygiene or health-related products once opened.
- Anything else excluded under applicable consumer rules.
These exceptions only apply to change of mind returns. They don't remove your rights if something is faulty, damaged, not as described or incorrectly supplied.
Sending your return back
Please contact us first so we can give you the correct return address and instructions.
Please don't send anything back without contacting us first, as this can delay your return or refund.
For change of mind returns, we recommend keeping proof of postage until everything has been completed.
Refunds
When a refund is due, we'll send it back using your original payment method, unless we agree something different with you.
Where cancellation rights apply, refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that they have been sent back.
We may wait until the goods have been returned, or until you provide proof of return, before issuing the refund.
Our standard UK delivery charge is £2.99, with FREE UK delivery on orders £25+.
Where required, if you paid the £2.99 standard delivery charge, that amount will also be refunded when the whole order is cancelled and returned.
If your order qualified for FREE UK delivery on orders £25+, there is no original delivery charge to refund.
Your bank, card provider or payment service may take a little longer to show the refund after we have issued it.
Need a paw? 🐾
Email contact@aryasprezzies.co.uk with your order number and a few details about what you need help with.
We'll let you know what to do next and help get everything sorted.